RealPlayer cannot detect your device storage. See the steps below for instructions and troubleshooting help. 1) Make sure your device is connected. If your device is not connected, RealPlayer will not be able to read your device. Ensure it is connected and the power is turned on. If your device does not automatically appear, press F5 to refresh. 2) Make sure your storage is inserted and not in read-only mode. Some devices require that you insert media into the device in order to transfer and store files. Make sure your media is inserted into your device and it has been properly formatted. If you have a hard drive storage device that is supported by RealPlayer, make sure the storage is not set to read-only mode.